DISQUS

dmiessler.com | grep understanding: This is a Real Help Desk Ticket

  • Zealot · 1 year ago

    It's possible she's used to a mac...

  • tab_da_man · 1 year ago

    Or it's possible that he or she is an idiot. They probably also sent a ticket asking "Why does a little menu pop-up when I use the extra button on my mouse?"

  • Corey · 1 year ago

    I'm kind of curious what the long description says.

  • Jaxsun · 6 months ago
    I was wondering the same.
  • Anonymous · 1 year ago

    Of course they're used to a mac, how else could a computer user be so dumb.

  • Anonymous · 1 year ago

    Wow that last comment shows about as much intelligence as the actual tech call they are referring to.

  • Anonymous · 1 year ago

    Well, since you can right click with a mac, and since the close button on mac programs turns into an x when you mouse over it, she's probably a moron. Mac users aren't stupid, they're just not masochists.

  • Wo-man · 1 year ago

    Who said it was a woman?

  • John · 1 year ago

    WoW I hadn't realized that people were so stupid (and racist, see the cocksucking coward who wont give a name)and no a mac can't right click only control click you need a right mouse button to right click.

  • Eric · 1 year ago

    I have a 5-button mouse for my mac. I can right click just fine thank you

  • angel · 1 year ago

    OMG 5-button mouse, looks like an obama complex

  • Xsjado · 1 year ago

    I love the macheads getting all defensive about their two button mouse. Welcome to 1975.

  • PinheadX · 1 year ago

    just so you know... there's a thing called Keyboard and Mouse preferences on every Mac. If you open it, you can enable right click on a gasp "one button" Mighty Mouse (and do other cool things, too).


    I know, it's a hard concept to grasp. Every Mac sold in the last three or so years has this mouse. All it takes is three mouse clicks to change it.

  • chiron613 · 1 year ago

    What's with the racial crap? That's just ignorant.


    I'm wondering what the longer description said - it may give some insight into what the person was thinking when s/he filed the ticket.


    But let's face it - everyone came to computers as a newbie. At one time in our lives, everyone here didn't know what the 'X' was for. So this person got confused and filed a ticket. Doesn't make him/her all bad, or even particularly stupid. Just inexperienced.

  • aaa · 1 year ago

    "(and racist, see the cocksucking coward who wont give a name)"
    and this, sir, is in no way homophobic. Idiot.

  • Tisi · 6 months ago
    not all cocksucking is gay...
    Also, unless a comment was deleted, I see no racism... mac users are NOT a race. Neither are women.

    I do think that people suck for assuming it was a girl, though.

    Anyways, (the only Windows worth using is Windows 7 Ultimate) windows are good for games, macs are good for art and music, linux is good for programming and general use, and macs ARE PC's. Personal Computers. The commercials are stupid.
  • Zed · 1 year ago

    The sad thing to me is that this made it out of the helpdesk and to the technicians.

  • Eric · 1 year ago

    I have same problem. How I fix please help. thank!! please write!!!

  • GFYM · 6 months ago
    Stupid Microsoft.
    Putting the little x (to close one doc), just under the big red x (to close word), is pure stupidity.
    You might accidently close several doc in one click.

    But not realise that, and make a help desk ticket, show that a lot of users still need help with the basics.
  • elvis · 6 months ago
    maybe she complained about ms word closing without asking to save when you hit the red 'X' !:)
  • Jonthecomposer · 6 months ago
    Just use free Linux and design your own little "X" button.

    See there, problem solved!
    ; )
  • Zwi! · 6 months ago
    This happens so often, more frequently are people that hide their taskbar and get so frustrated because they need to know what time it is.

    As for the Mac users, personally I currently don't own the OS or the PC that comes bundled with the software. I may get one in the future, but only because I can. Those with opinions who hide behind generic names (or completely anonymous) are the real novices in the field of tech.

    I challenge those of you that resort to vulgar speech patterns and general semantic badgering to stop, before you lose yourself to the war that is flame.